Call Centers are highly efficient tools for responding to large number of simultaneous telephone calls.
They are usually used for reservation of tickets, giving informations, different services of mobile operators, etc...
The main reason for existence of Call Center is customer satisfaction. Customers basically want two things: They want their telephone call to be answered quickly, and they want good service.
To achieve this two goals, special telephone systems are being used, coupled with computer systems.
Each one of elements is having influence on another: Telephone exchange will forward caller ID to a computer, and computer will find customer’s data in a database.
If customer is a VIP customer, then computer will influence on telephone system to connect caller to an agent immediatelly, and a highly skilled agent will be chosen.
During the telephone call, agent will be able to see complete informations about customer on the screen of his computer, and it will help him to serve the customer in a best way.
Call Center is basically combination of advanced technology and skilled people.
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