Call Centers are highly efficient tools for responding to large number of simultaneous telephone calls.

They are usually used for reservation of tickets, giving informations, different services of mobile operators, etc...

The main reason for existence of Call Center is customer satisfaction. Customers basically want two things: They want their telephone call to be answered quickly, and they want good service.

To achieve this two goals, special telephone systems are being used, coupled with computer systems.

Each one of elements is having influence on another: Telephone exchange will forward caller ID to a computer, and computer will find customer’s data in a database.